Our products are sent to you by our preferred courier service UPS, UK Mail or DPD. We aim to dispatch your parcel on the same day if the order is received before 2 o’clock in the afternoon, excluding weekends and Bank Holidays. While our contract with our parcel company is for next day delivery for orders receive before noon for most of mainland UK, we cannot guarantee performance of outside suppliers. Delivery areas outside the mainland or at more remote mainland areas, such as the Scottish highlands, will have longer delivery times. Please note that ‘NEXT DAY’ means the next weekday, Monday-Friday
Our economy delivery is free to all UK mainland addresses for orders valued in excess of £120.00 before VAT.
Kerakoll products, in view of the weight and carriage costs are the exception and will be charged carriage by weight, please check with our office for details (01565 344860) – maximum charge £35.
For orders valued at less than £120.00, our standard delivery charge is £12.00 plus VAT.
For all orders requiring next working day delivery, the charge is £20.00 plus VAT.
For deliveries outside the UK mainland, please call for delivery charges.
General delivery information
Please note that our delivery packages may be very heavy and may require more than one person, or mechanical means, to take delivery. It is important that you make suitable arrangements to take delivery.
Once an order has been placed, you will receive a confirmation email from us which acknowledges your order and provides full details for you to check. A dispatch confirmation email will then be sent to you in due course. Your order may be dispatched in several packages as some of our products are stocked at different locations. Please note that until you receive the dispatch confirmation email your order has not been officially accepted by us and could be cancelled if mistakes are found. We therefore strongly advise you to check the details of your initial order acknowledgement email immediately upon receipt and contact us if any amendments are required. Any products that are not listed on your dispatch confirmation email can be taken to be unavailable and will not be charged to you.
Please supply a daytime contact number in case a courier driver needs to speak to you regarding your delivery (applicable for courier deliveries only).
Please supply accurate delivery address details. We will not be liable for any delays or problems caused by delivery information inaccuracies.
On rare occasions dispatch and delivery may be affected by factors such as extreme weather conditions, strikes or holidays. We cannot be held liable for any delay to our service but we will do our utmost to keep you updated by email and/or website announcements.
If you are ordering a large item (which may not fit through your letter box) and there is likely to be no-one at home when your parcel is delivered please give an alternative delivery address such as your workplace. With our courier service, generally used for heavier parcels, you are able to nominate a safe place in the ‘customer’ comment box. One example of this is ‘leave with neighbour at no.29’. Please be aware though that we will not be liable if a parcel goes missing once it has been left in your designated safe place.
If you are not in when the postman or courier driver arrives and, in the case of the courier, no safe place has been designated, they will leave a calling card and contact number so that you can re-arrange the delivery. Generally two further attempts to deliver will be made. If the parcel then has to be returned to us you will unfortunately be liable for additional re-delivery costs or we will refund the item minus the delivery charges.
If your parcel is not delivered within the expected timescale please contact us and we will do our utmost to chase it for you. We do reserve the right though to ask you to wait for 28 days, starting with the dispatch confirmation date, before we re-dispatch the goods or action a refund.